Shipping & Product Returns - Aloelia.com | Herbal cosmetics , Olive oil, Herb oil, Traditional products

Shipping & Product Returns

Shipping & Product Returns

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Shipping in Greece

The cost is calculated automatically to your basket  when you order.
The ways our Shipping are:

1.Shipping parcel via ELTA Courier or other courier company, usually the order is shipped within two (2) working days and are delivered within 1-5 days (depending on the region) for Greece.
(Example) UP TO A WEIGHT Kg 4,20 € PACKAGE INCLUDES VAT 24%, WITH DELIVERY € 2.80 TOTAL VAT 24% = 7,00 €

FOR EACH ADDITIONAL Kg 1.24 €
1 Kg 4,20 €
2 Kg 5.44 €
3 Kg 6.68 €
4 Kg 7.92 €
5 Kg 9.16 €

2Shipping to transport for large orders ( greater than 5 kg of the customer's choice. (Financial shipping method only in Greece). For this shipping method the cash on delivery is not possible.


 
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International shipping

The cost is calculated automatically in your shopping cart when ordering.


The ways our shipping are:

1Shipping via international mail, usually the order is shipped within 2 business days.
The delivery takes place within 7-20 days (depending on the country).

Prices foreign Shipping with Hellenic Post (ELTA) | Charge list Hellenic Post ELTA

Ζone 1 | Countries inside Europe 

Charges Hellenic Post
From 0 to 500gr = 8,40 €
From 501gr to 1000gr = 11,20 €
From 1001gr to 2000gr = 16,50 €
From 2001gr to 3000gr = 34.00 €

Zone 2 | All Countries outside Europe

Charges Hellenic Post
From 0 to 500gr = 9,20 €
From 501gr to 1000gr = 15.00 €
From 1001gr to 2000gr = 27,50 €
From 2001gr to 3000gr = 55.00 €
In all the above options, we send e-mail with the date and the tracking number, to know who is your parcel until receipt by you.

 

Product returns

WARNING: Before returning the product, you must contact us to let us know a) by phone  or b) via email

You can return a product:

1. The our physical store:
In this case, you can come to our store and one of our representatives will check the condition of the product and will serve you if you want to make a change in the product to someone else, we suggest you contact earlier with our store, to confirm the availability of the new product.

2. Product Shipping:
In this case, please send us the product with the following procedure. Originally packaged product , in the box in which you received your order. In the package insert a document to know us how you would like to resolve the outstanding economic (eg same product or another).

Send Assurance
Our shop ensures correct pricing for each order received.

Cost refunds

The cost of returning and reshipping products charged to the client.

Remarks
Our company reserves the right to cancel or modify the return policy of disclosure of these new terms and conditions of the online store.
In case of repeated or refunds if our online shop, in its sole discretion, to consider that the client is abusing the right of return or act in bad faith, reserves the right to refuse to return the product even if the above conditions and any conditions apply.

Conditions
If the product does not meet the conditions for reimbursement and judged unsuitable for return, then you will be returned to the customer and the shipping and transport costs will be charged to him.

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