Shipping & Product Returns

Terms and conditions - Shipping & Product Returns

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Shipping in Greece

The cost is calculated automatically to your basket  when you order.

Terms and conditions


Import

www.aloelia.com is an online store for the sale of goods via the Internet created by the company called ERITSOS MARIA SOFIA DIMITRIOS, with its headquarters in KONSTANTINOS AND DIMARHOU BITZAROU 11, PO ZIP. 49100 KERKYRA, ATH. 153504053, Domestic Taxation Corfu and Tel. 2661102694 The following terms and conditions will apply to the use of the online store. Any user who enters in order to use the services of the e-shop is deemed to consent and unreservedly accepts the following terms without exception. If a user does not agree to the following terms, he / she must not make any transaction through the online store

1. GENERAL TERMS OF USE

1. The firm has the right to change or freely revise the terms and conditions of transactions from the online store whenever this is deemed necessary. It is obliged to inform consumers immediately of any modification through its web page. Also, the business is entitled to change the prices of the products available at the online store.

2. PRODUCT INFORMATION PROVIDED

The business is committed to the accuracy and completeness of the information on the products available at the online store as well as all the information provided and relating to the transaction. The business is not liable or committed to mistakes due to an omission when registering the electronic data in the store

3. LIMITATION OF LIABILITY

The business in the course of its transactions from the online store is not liable for any further damages that may arise from the execution or not of the orders or from the delay of execution, for any reason. The online store can not provide any guarantee regarding the availability of the products available but is committed to timely information on the availability or non-availability of the products. The online store provides accurate information, photos, and product illustrations available through it. He is not liable civilly or criminally for any damage (positive or negative) that a customer may have to the e-shop regarding the operation and use of the online store

4. INTELLECTUAL PROPERTY RIGHTS

Signs, images, photographs, etc. are intellectual property of the company and its suppliers and are protected in accordance with the relevant provisions of Greek law, European law and international conventions. It is therefore forbidden for any third party to reproduce, copy, distribute, transmit or otherwise use.

5. USER LIABILITY

Users agree and undertake not to use the online store for:
1. sending, posting, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causes unlawful interference and damage to the business or any third party, either infringes the confidentiality or confidentiality of any person's information
2. sending, posting, sending by e-mail or otherwise transmitting any content that inflicts moral, social, apprehensional, etc. damages to others.
3. sending, publishing, sending by e-mail or otherwise transmitting any content for which users have no right of transmission under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as Part of employment relations or covered by confidentiality agreements),
4. sending, posting, sending by e-mail or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties,
5. Send, post, email, or otherwise transmit any material containing software viruses or any other code, files or programs designed to interrupt, cause damage, destroy or operate the equipment Any software or computer hardware,
6. deliberate or unintentional violation of applicable laws or regulations,
7. harassment of third parties in any way,
8. collecting or storing personal data about other users.

6. REMOVAL

The Consumer in the context of distance transactions (Law 2251/1994 on Consumer Protection, as amended and in force) has the right to unjustified withdrawal within 14 days of ordering.

The ways our Shipping in Greece are:

1.Shipping parcel via ELTA Courier or other courier company, usually the order is shipped within two (2) working days and are delivered within 1-5 days (depending on the region) for Greece.
(Example) UP TO A WEIGHT Kg 4,20 € PACKAGE INCLUDES VAT 24%, WITH DELIVERY € 2.80 TOTAL VAT 24% = 7,00 €

FOR EACH ADDITIONAL Kg 1.24 €
1 Kg 4,20 €
2 Kg 5.44 €
3 Kg 6.68 €
4 Kg 7.92 €
5 Kg 9.16 €

2.Shipping to transport for large orders ( greater than 5 kg of the customer's choice. (Financial shipping method only in Greece). For this shipping method the cash on delivery is not possible.


 
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International shipping

The cost is calculated automatically in your shopping cart when ordering.


The ways of our International shipping are:

1.Shipping via international mail, usually the order is shipped within 2 business days.
The delivery takes place within 7-20 days (depending on the country).

Prices foreign Shipping with Hellenic Post (ELTA) | Charge list Hellenic Post ELTA

Ζone 1 | Countries inside Europe 

Charges Hellenic Post
From 0 to 500gr = 8,40 €
From 501gr to 1000gr = 11,20 €
From 1001gr to 2000gr = 16,50 €
From 2001gr to 3000gr = 34.00 €

Zone 2 | All Countries outside Europe

Charges Hellenic Post
From 0 to 500gr = 9,20 €
From 501gr to 1000gr = 15.00 €
From 1001gr to 2000gr = 27,50 €
From 2001gr to 3000gr = 55.00 €
In all the above options, we send e-mail with the date and the tracking number, to know who is your parcel until receipt by you.

 

Product returns

WARNING: Before returning the product, you must contact us to let us know a) by phone  or b) via email

You can return a product:

1. The our physical store:
In this case, you can come to our store and one of our representatives will check the condition of the product and will serve you if you want to make a change in the product to someone else, we suggest you contact earlier with our store, to confirm the availability of the new product.

2. Product Shipping:
In this case, please send us the product with the following procedure. Originally packaged product , in the box in which you received your order. In the package insert a document to know us how you would like to resolve the outstanding economic (eg same product or another).

Send Assurance
Our shop ensures correct pricing for each order received.

Cost refunds

The cost of returning and reshipping products charged to the client.

Remarks
Our company reserves the right to cancel or modify the return policy of disclosure of these new terms and conditions of the online store.
In case of repeated or refunds if our online shop, in its sole discretion, to consider that the client is abusing the right of return or act in bad faith, reserves the right to refuse to return the product even if the above conditions and any conditions apply.

Conditions
If the product does not meet the conditions for reimbursement and judged unsuitable for return, then you will be returned to the customer and the shipping and transport costs will be charged to him.

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